Frequently Asked Questions
Where are you located? We are located in Victorville, California. Inside the Carriage Square located at the corner of Hesperia Road and Silica Road. Our address is 12421 Hesperia Rd, Suite 1. *Behind Tri-City Carwash.
Are you open to the public? Yes! We are a retail store with a showroom. Most of our products are for home/personal use. We are happy to demonstrate and educate customers on our products.
Do you accept my insurance? We do not have contracts with insurance companies. Because of this, we offer very competitive pricing. We accept cash, credit & debit.
Do I need a prescription from my Doctor to purchase Medical Equipment or Supplies? The majority of our items do not require a prescription, this includes wheelchairs, scooters, walkers, etc. The only items in our store that require prescriptions are Nebulizers & Supplies, Oxygen Supplies and some TENS Units.
Do you rent medical equipment? No, at this time we do not.
Do you buy or sell used equipment? No, all of our products are new.
Do you offer discounts? Yes! We offer 10%* discounts to Veterans and active military members and Students currently enrolled in Medical Studies for classroom supplies. ID is required. *does not apply to items that are already discounted due to sale or promotion. Does not apply to hospital bed packages or Pride Products.
What methods of payment do you accept? We accept Cash, Debit, Credit, including Visa, Mastercard, Discover, American Express and CareCredit. We do not accept checks
Can I pay for my purchase with an FSA/HSA Card? Yes, our credit card terminal will accept payment however keep in mind, the IRS determines which items are FSA-eligible. But employers can set their own eligibility rules as long as they're sticking to the IRS guidelines. In other words, it's important to check in with your FSA administrator and confirm that the item you wish to purchase is FSA-eligible. We are not responsible for denials of reimbursement.
I am interested in a Scooter or Lift Chair, do you offer financing or lay away? We partner with CareCredit. CareCredit is a medical credit card that can be used for a variety of medical needs. You can apply online at carecredit.com or by calling Care Credit directly at 800-677-0718. We offer several promotions such as no interest for 12 months. Contact us for current promotions!
Do you deliver? Yes, Contact store for current delivery prices and order minimum
Do you drop ship? Yes! For a nominal fee, drop shipping is available on many of our products, nationwide! Contact us for more details.
Can I place a special order? Yes, we place special orders and delivery usually within 24-48 hours! Prepayment may be required and a restocking fee may apply on returns.
What is your return policy? EFFECTIVE 03/25/2020 DUE TO COVID-19 CRISIS, ALL SALES ARE FINAL UNTIL FURTHER NOTICE. Items may be returned within 10 days of purchase, with receipt and in new/unused condition. Due to hygiene reasons, we cannot accept returns on items that have been worn, Bath/Toileting Products, Compression Stockings, Braces, Cushions/Pillows, Mattresses and First Aid Products. A restocking/sanitizing fee will be charged on returns of Durable Medical Equipment including Wheelchairs/Transport Chairs, Walkers of any kind and Knee Scooters. Contact us for policy on Power Mobility Equipment and Power Lift Chirs.
Does your staff speak Spanish? Hablamos español